Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Most orders ship within 1–2 business days and arrive within 3–7 business days via standard ground shipping. Delivery times may vary based on your location and product availability.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $150. Orders under $150 will have a shipping fee calculated at checkout based on weight and destination.
Do you ship internationally?
Currently, we ship within the United States only. Please contact us if you have questions about your specific location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your shipment in real time using our order tracking tool on the website, or visit the carrier's website directly. For additional help, contact us at Gunjan@energizetrek.com.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Please review our full Refund and Return Policy for complete details.
How do I start a return?
To initiate a return, contact our support team at Gunjan@energizetrek.com or call us at 302-610-0925. We'll provide return instructions and a return authorization.
When will I receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days back to your original payment method.
Product Warranties
Do your products come with a warranty?
Yes! Warranty coverage varies by brand and product:
- Jackery Power Stations & Solar Panels: Jackery offers a 3-year standard warranty, which can be extended to 5 years total by registering your product on the Jackery website within 30 days of purchase.
- Other Brands: Warranty terms vary by manufacturer. Please refer to the product listing or contact us for specific warranty information.
How do I make a warranty claim?
For Jackery products, warranty claims are handled directly through Jackery's support team. For all other products, contact us at Gunjan@energizetrek.com and we'll help coordinate your claim with the manufacturer.
Payment Options
What payment methods do you accept?
We accept all major payment methods, including:
- Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
- Shop Pay – buy now, pay later in installments
- Apple Pay
- Google Pay
- Amazon Pay
Is it safe to pay on your website?
Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms. Your payment information is never stored on our servers.
Product Compatibility
Which Jackery solar panels are compatible with which power stations?
Jackery solar panels and power stations are designed to work together within the Jackery ecosystem. Here's a general compatibility guide:
- Jackery Explorer 300 / 500: Compatible with SolarSaga 60W, 80W, and 100W panels.
- Jackery Explorer 1000 / 1000 Pro: Compatible with SolarSaga 80W, 100W, and 200W panels (up to 2 panels in parallel).
- Jackery Explorer 1500 / 2000 Pro: Compatible with SolarSaga 200W panels (up to 6 panels in parallel for faster charging).
Always check the maximum solar input wattage listed on your power station before connecting panels. For personalized compatibility advice, contact us at Gunjan@energizetrek.com.
Do RAILBLAZA accessories fit my kayak?
RAILBLAZA accessories are designed to be universally compatible with most kayaks, canoes, and small watercraft using their StarPort mounting system. If you're unsure whether a specific accessory fits your kayak, reach out to us and we'll help you find the right fit.
Contact & Support
How can I reach your support team?
We're here to help! You can reach us through any of the following:
- Email: Gunjan@energizetrek.com
- Phone: 302-610-0925
- Contact Form: Visit our Contact Us page
We typically respond to emails within 1 business day.