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Billing Terms and Conditions

Billing Terms and Conditions for EnergizeTrek

Effective Date: June 14, 2025

Welcome to EnergizeTrek! These Billing Terms and Conditions ("Billing Terms") govern all purchases made through our website, www.energizetrek.com (the "Website"). By placing an order with EnergizeTrek, you agree to be bound by these Billing Terms, in addition to our overarching https://energizetrek.com/pages/privacy-policy. Please read them carefully.

1. Pricing and Payment

  • Currency: All prices listed on the Website are in United States Dollars (USD), unless otherwise specified.
  • Accuracy of Pricing: While we strive for accuracy, in the event of an error in pricing, we reserve the right to correct the error and revise your order accordingly. We will notify you of any such error and give you the option to proceed with the order at the correct price or cancel it.
  • Payment Methods Accepted: We accept the following payment methods for purchases made on our Website:
    • Major Credit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay, Google Pay
    • Afterpay
  • Payment Authorization: By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order 
  • Payment Processing: Payments are processed securely through our third-party payment gateway providers. We do not store your full credit card details on our servers.
  • Pre-Orders & Back-Orders: For pre-order or back-order items, your payment method may be charged at the time the order is placed, or shortly before the item is ready to ship, as clearly indicated on the product page or during checkout.

2. Order Confirmation and Acceptance

  • Order Confirmation: Upon successful placement of an order, you will receive an email confirmation containing your order details. This email serves as an acknowledgment that we have received your order request.
  • Order Acceptance: Your order is not considered accepted by EnergizeTrek until we send you a shipping confirmation email for the product(s) you ordered, or, in the case of services, when we begin providing the services. We reserve the right to refuse or cancel any order for any reason, including but not limited to, product availability, errors in the description or price, or issues with your payment. If we cancel your order after you have been charged, we will issue a full refund to your original payment method.

3. Taxes

  • Sales Tax: EnergizeTrek is required to collect sales tax on purchases made in states where we have a legal obligation to do so. Applicable sales tax will be calculated and displayed during the checkout process based on your shipping address.
  • Buyer's Responsibility: You are responsible for any other taxes or duties associated with your purchase that are not collected by EnergizeTrek.

4. Shipping and Delivery

  • Shipping Policy: All shipping and delivery terms, including available shipping methods, estimated delivery times, shipping costs, and handling of lost or damaged shipments, are outlined in our separate https://energizetrek.com/pages/shipping-policy. By placing an order, you agree to the terms specified in our Shipping Policy.
  • High-Ticket Item Delivery: For certain high-ticket items (e.g., e-bikes, large telescopes), specialized freight delivery may be used. Specific instructions and requirements for such deliveries (e.g., recipient presence, inspection upon delivery) will be communicated at the time of purchase and in our Shipping Policy.

5. Returns, Refunds, and Exchanges

  • Return Policy: All terms regarding product returns, refunds, and exchanges, including eligibility criteria, timeframes for returns, return process, and conditions for refunds (e.g., restocking fees, original packaging requirements), are detailed in our separate https://energizetrek.com/pages/refund-and-return-policy. By making a purchase, you acknowledge and agree to the terms of our Return & Refund Policy.
  • High-Ticket Item Returns: Given the nature and value of our high-ticket items, specific conditions or processes may apply to their returns, as detailed in our Return & Refund Policy. This may include requirements for professional re-packaging, specific shipping carriers, or inspection before a refund is issued.

6. Chargebacks

  • Dispute Resolution: In the event of a payment dispute or chargeback initiated by you, you agree to cooperate with EnergizeTrek to resolve the issue amicably. We encourage you to contact our customer service team immediately if you have any concerns about a charge or an order.
  • Invalid Chargebacks: We reserve the right to dispute any chargeback that we believe is invalid or made in bad faith. Engaging in fraudulent chargebacks may result in the suspension of your account and/or reporting to relevant authorities.

7. Order Changes and Cancellations

  • Customer-Initiated Changes/Cancellations: Requests for order changes or cancellations must be made promptly by contacting our customer service. While we will do our best to accommodate, changes or cancellations may not be possible if the order has already been processed for shipping. Specific terms for cancellations (e.g., cancellation fees) for pre-orders or custom orders may apply and will be stated on the product page or order confirmation.
  • EnergizeTrek-Initiated Cancellations: We reserve the right to cancel an order at any time due to unforeseen circumstances, including but not limited to product unavailability, payment issues, or suspected fraud. In such cases, a full refund will be issued.

8. Security and Fraud Prevention

  • We employ industry-standard security measures to protect your payment information during transactions. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
  • We reserve the right to conduct fraud checks and verify payment information before fulfilling any order, especially for high-value purchases. This may involve requesting additional information from you.

9. Governing Law

  • These Billing Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the State of [Your State, e.g., Delaware or California], without regard to its conflict of law principles.

10. Contact Us

If you have any questions about these Billing Terms and Conditions, please contact us at:

EnergizeTrek

Support@energizetrek.com

Phone - 302-610-0925

301 E Furrow Lane, Newark, DE - 19702